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Native Rose Hotel and Harts Pub


The Native Rose Hotel and Harts Pub are two popular hospitality venues based out of Sydney. With over 30 employees between them, the majority employed on a casual basis, recruiting, on-boarding and processing payroll along with staying abreast of compliance requirements was taking up a lot of time for the owners. In early 2017 the companies accountant recommended that cost savings, improved compliance and more time could be gained through outsourcing the HR and Payroll requirements to an external provider.


The two venues have both casual and FTE employees with multiple payroll and reporting requirements along with a requirement to streamline processes to lower wage costs and rostered staff absenteeism. It was also identified that there was a requirement to train management who were responsible for rostering within the venues on legislation requirements to assist with compliance and overall business risk.The casual workforce was migrated to a system providing an end-to-end employment solution including recruiting, interviewing, managing, paying and offboarding. An SMS notification service for casual staff was set up alerting them to their rostered shifts providing the opportunity to contact the venues and amend if unable to work.
Employees were supported by a managed payroll and HR support service. A dedicated HR partner was assigned who applied a flexible training program for all managerial staff on legalisation requirements for the industry along with HR best-practices.


The Native Rose and Harts pub now have the complete confidence of classification and compliance under an Enterprise Agreement, that all staff are paid efficiently and at the correct rate along with total confidence when making HR and Payroll decisions. Additionally, staff absenteeism and total wage costs are down due to the rostering functionality and SMS alerts